Westpac is under fire over its decision to outsource dozens of Sydney jobs to India.
The move coincides with confirmation the NAB is also considering outsourcing some of its IT operations.
Rod Mason from the finance sector union says it's dreadful news for both consumers and workers.
“[They’re] losing critical people who provide support to frontline staff,” he said.
“So, for example, if you’re in a branch and need a query responded to on some of your bank account details, branch staff will now need to ring India to get that answer rather than ringing staff here in Australia.”